FAQs

FAQ about Gillette Direct

  • Gillette Direct is an online service that lets you quickly order blades as a one-time purchase or as a subscription that gives you every 4th order free. *

  • Getting your favourite Gillette blades delivered is easy. Here's how to get started:

    1. Choose the best razor blade for you—Fusion5TM ProShield® or MACH3. If it's your first purchase, we'll include a complimentary handle.

    2. Select how you want to purchase your blades: Choose Subscription for easy automatic deliveries every two, three or four months – or select One-Time Purchase.

    3. Once you create an account, enter your shipping and payment information to complete your purchase. We'll deliver your blades in approximately 3-5 business days.

    Gillette Direct is an online service that lets you quickly order blades as a one-time purchase or as a subscription that gives you every 4th order free. *

  • If you have a subscription, every 4th order will be free. That means if you get a shipment once a month, you'll be shaving for free your 4th month. Keep working toward your free shipment to save big on your favourite blades.Check out our full terms and conditions for more details on that free 4th order.

  • After you choose your favourite blade, select “Subscription” and how often you’d like to receive blades. For future purchases, you’ll automatically receive blades at your desired frequency. You can change your frequency, change your order date, or cancel anytime by visiting My Account.

  • Visit how we compare to see how we stack up versus other clubs out there.

  • Check out your Order History to view your shipment status. After your purchase ships, you will receive an email that includes tracking information.

  • Before we ship your blades, we’ll send you an emailreminder with the details of your upcoming blade shipment. You’ll only bebilled when we process and confirm your purchase. You’ll also be notified ifyou cancel your plan, if your plan item is temporarily out of stock, or if yourproduct is discontinued.

  • If your shipment hasn’t arrived or has been damaged in transit, please email us to resolve the issue. We apologize for the inconvenience—we’ll make it right.

    * Credit applies to every 4th subscription order. Credits will be awarded for each unique subscription plan and value equal to the lowest of previous 3 subscription orders (incl. taxes).